Refund Policy

Effective Date: September 27, 2026

Ginny Circle™ is operated by Lavender Lane Virtual Services, LLC, a Utah limited liability company.

Ginny Circle provides digital AI workflow installation prompts, trackers, companion tools, instructional guides and related materials.

This policy explains how refunds and product-delivery concerns are handled.

1. Digital Purchases

Ginny Circle products are delivered electronically. No physical products are shipped.

Individual products and Collections are one-time digital product purchases.

The Company Command Center is purchased as a recurring Company subscription. Company subscriptions may be cancelled. Cancellation prevents future renewal, and access continues through any already-paid subscription period, unless the applicable billing terms expressly provide otherwise.

Refunds for Ginny Circle purchases processed through Paddle are governed by Paddle's applicable Buyer Terms and Refund Policy.

Paddle may consider discretionary refund requests submitted within 14 days of purchase. Approval of discretionary requests is not guaranteed.

Customers may also have statutory withdrawal, cancellation, refund or other consumer rights depending on their jurisdiction.

Nothing in this policy limits mandatory consumer protections or remedies for products that are faulty, incorrectly described or not delivered as required.

This policy does not exclude or limit mandatory consumer rights.

2. Payment Provider

Paddle acts as the authorized reseller and merchant of record for purchases processed through its checkout.

Paddle processes payments, handles applicable transaction taxes and administers refunds for those transactions.

Lavender Lane Virtual Services, LLC provides the purchased Ginny Circle products and the associated product-use licenses.

Paddle's applicable buyer terms and refund policy govern transactions processed through Paddle.

If this policy conflicts with Paddle's applicable transaction requirements, Paddle's terms govern payment processing and refunds, subject to applicable law and any additional enforceable rights granted to customers.

3. Refund Requests

Customers can request a refund or exercise applicable withdrawal rights by visiting https://paddle.net.

Paddle reviews and processes refund requests under its applicable policies and legal obligations.

Customers experiencing delivery or access problems may also contact support@ginnycircle.com for assistance.

4. Statutory Withdrawal Rights

Customers in certain jurisdictions may have statutory cancellation or withdrawal rights.

Depending on the customer's location and applicable law, these rights may include a period during which the customer can withdraw from a qualifying digital purchase.

For example, qualifying consumers in the European Union, European Economic Area, Switzerland and United Kingdom may have applicable 14-day withdrawal rights.

Where legally permitted, beginning to download or use digital content may affect these rights if the customer has provided all legally required consent and acknowledgments.

Ginny Circle will not independently assume that accessing a digital product automatically eliminates a customer's statutory withdrawal rights.

Applicable withdrawal requests are administered through Paddle in accordance with its buyer terms, refund policy and legal obligations.

Nothing in this policy limits mandatory consumer rights.

5. Faulty Products and Delivery Problems

If a purchased product is not delivered, cannot be accessed or does not conform to its description, customers should contact Ginny Circle customer support.

Ginny Circle will make reasonable efforts to investigate and resolve product-delivery or access problems.

Customers may be entitled to replacement, refund or other remedies under Paddle's applicable policies or relevant consumer protection laws.

A product's digital format does not eliminate applicable legal remedies.

6. Third-Party Compatibility

Ginny Circle products are designed for installation and use in compatible third-party AI accounts.

Customers are responsible for obtaining any required third-party subscriptions.

Manual editions use information supplied by the customer through supported methods.

Connected editions depend on supported integrations available and authorized through the customer's own compatible AI account.

Ginny Circle does not control third-party AI services and cannot guarantee the continued availability of particular third-party features or integrations.

Product descriptions will identify material compatibility requirements.

Nothing in this section excludes applicable remedies when a purchased product does not conform to its description.

7. Approved Refunds

Approved refunds are processed by Paddle.

Refund processing times depend on the original payment method and applicable payment procedures.

If a purchase is refunded, access to the refunded Ginny Circle product may be withdrawn in accordance with Paddle's applicable terms and relevant law.

For purchases with more than one license, a partial refund reduces the number of licenses in that purchase. Unassigned licenses are removed first. Refunded licenses are shown in My Products, and access to installation materials ends only when no licenses in a purchase remain.

8. Contact Information

Ginny Circle
Operated by Lavender Lane Virtual Services, LLC
Utah, United States

Customer support: support@ginnycircle.com

Payment and refund assistance:
https://paddle.net

Paddle's applicable buyer terms and refund policy provide additional information about payment-related rights and procedures.